Guides & studies
Study-backed data and best practices on AI calling and working with leads. All sourced.
Speed-to-lead: why the first 5 minutes decide
Responding to a lead within 5 minutes makes you 21x more likely to qualify it. What MIT, HBR and Velocify studies say about speed-to-lead and how an AI voice agent delivers it.
Reactivating dormant leads: revive a database you already paid for
Dormant leads die from too few follow-ups: 93% of conversions come by the 6th attempt, yet 81% of reps give up by the 5th. How to systematically revive a database with AI calling.
AI voice agent: what it is, how it works and when it pays off
An AI voice agent calls customers on its own in natural speech. How it works, what it is good for, what market and satisfaction data show and the best practices for rollout.
Reducing no-shows: appointment reminders that work
No-shows account for 20–30% of booked appointments. Phone reminders can cut them below 10%. The data and how to automate it with AI calling.
Measuring satisfaction (NPS): why phone beats email
Email surveys get just 6–25% response. Phone/voice outreach reaches much more and a more representative sample. How to measure NPS by calling.
AI vs human call center: how much you really save
A human call costs USD 3–7, a 4-minute AI call USD 0.28–0.60. Where AI saves 40–70% and when to keep people. The data and how to run a hybrid model.
Lead qualification: fast, cheap and without losses
Fast qualification decides: responding within 5 minutes means 21x higher odds to qualify. How to qualify leads by calling and pass sales only the hot ones.
AI in customer support: what to automate and how much to save
AI voice support cuts handle time by 40%, satisfaction rises to 72% and Gartner expects USD 80B in savings. What to automate and what to leave to people.
Follow-up strategy: how many times and when to call
93% of conversions come by the 6th attempt, yet 81% of reps give up by the 5th. How many attempts and at what intervals to call – and how to do it without fatigue.
GDPR and AI calling: what to watch out for
AI calling is legal when the rules are met: inform the person, a legal basis, an easy opt-out and data in the EU. An overview of GDPR duties – not legal advice.
AI product support for e-shops: an agent that knows your catalog
Milee loads your product XML feed (Heureka, Zbozi.cz, Google) and the AI agent answers customer questions about specific products on the line – availability, price, specs. Plus cart recovery and recommendations.